Terms & Conditions

1. Contract

1. 1.1. A Contract for the provision of training services is formed between Quest, the Student and the Fee Payer when Quest accepts the enrolment for a Student on a Training Programme by confirmation e-mail. The Contract is subject to these Terms & Conditions.
2. 1.2. All enrolments are subject to interview with the Student and Quest reserves the right to refuse an application for any reason by the Fee Payer for a Student. The payment of any sum intended to be in respect of Fees by or on behalf of the Student does not oblige Quest to accept enrolment.
3. 1.3. A contract for the administration of an application to enrol on a Training Programme is formed between Quest, the Student and the Fee Payer when the application is made and administration fee paid. This separate contract is also subject to these Terms and Conditions.

2. Deposits, Fees & Payments

1. 2.1. To apply for a place on a Training Programme, a non-refundable administration fee of £100 is required. In paying this fee the Fee payer agrees for Quest to carry out the service of administering an application for the Training Programme. This will temporarily reserve a place on the course until a Student's enrolment is accepted.
2. 2.2. The Student and Fee Payer will provide Quest with all information reasonably requested by Quest in connection with the Training Programme.
3. 2.3. Once Quest has accepted the enrolment of a Student on a Training Programme a non-refundable deposit of £1,000 (subject to Clause 3 below) against the first term's Fees is requested by Quest via email once the enrolment has been completed and a Student's enrolment is accepted. The Fee Payer agrees that at this point Quest may commence the provision of the services in providing the Training Programme requested. The deposit guarantees the Student's place on their selected Training Programme, until the balance of Fees is due.
4. 2.4. If a Student changes their mind after enrolling on a course, the enrolment Fee and/or deposit payment cannot be refunded (subject to Clause 3 below).
5. 2.5. Fees are paid termly in advance. Invoices are payable 1 month prior to the commencement of each term. Term dates are as published on the Quest website. No Student will be allowed to commence a Training Programme unless the term's payment has been received in full. Students who have not paid on time may lose their place on the course.
6. 2.6. Any sum paid that is less than the sum due and owing in respect of Fees may be accepted by Quest on account only. Late payment charges may be applied to the balance of Fees as set out in Clause 5 and Quest reserves the right to refuse to allow the Student to participate in the course until payment has been received in full.
7. 2.7. All published course Fees are inclusive of 20% VAT.
8. 2.8. The Fees are exclusive of travel, accommodation, subsistence, personal insurance or other costs that might arise prior to or during the term of the Training Programme.
9. 2.9. All Fees must be paid in pounds sterling. Any currency conversion costs or other charges incurred in connection with the payment of Fees are to be borne by the Fee Payer.

3. Cooling Off Period

1. 3.1. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contracts Regulations") where you have purchased a service by e-mail, fax or telephone you may cancel your purchase of a Training Programme within a period of 14 calendar days from the date of acceptance ("the Cancellation period") of your enrolment by e-mail. You must inform Quest of your decision to cancel by e-mail or in writing, a cancellation form is provided in Schedule 1. On valid cancellation and in accordance with these terms you will be entitled to a full refund of course Fees subject to the following limitations:

1. This does not apply to the administration fee.
2. This only applies to contracts concluded on our website, or by e-mail, fax and telephone with no face to face meeting at Quest's business premises.
3. If you cancel your purchase within the cancellation period you will be liable to return any course materials received from Quest and will be liable for the cost of returning those materials and Quest reserves the right to withhold payment of part or all of your Fees until all goods have been returned.
4. Your right to cancel and obtain any refund will be lost if you have given Quest express consent to commence, or requested that Quest commence the supply of any services during the Cancellation period and the service has been fully performed.
5. If express consent is given but the service is only part performed you will be liable to pay for the services actually received.
6. If the contract is for the supply of programme materials which are in a digital content, your right to cancel and obtain any refund will be lost if you have requested and given Quest express consent to supply the digital content during the Cancellation period.

4. Fees Subject to Change

1. 4.1. Quest reserves the right to amend course Fees from time to time at its discretion (i) in line with inflation (RPI) or (ii) by an increase up to 10% greater than the Fees previously applicable to the Training Programme to reflect increased costs of delivering the programme.
2. 4.2. Quest shall notify you of any increases in Fees as soon as practicably possible.
3. 4.3. Fees are published separately for each term on the website and are payable by all Students studying at the time, unless they have paid full Fees prior to the publication of the new Fees.
4. 4.4. Paying a deposit does not prevent any Fee increase being applied.

5. Overdue Account

1. 5.1. Quest reserves the right to charge interest on any Fees still outstanding 30 days after the due date for payment, at the rate of 4% per annum above the base rate of Bank of England then in force, accruing daily from the date that the payment became due.

6. External Examinations

1. 6.1. Where relevant, any external examination fees are payable by the Student or Fee Payer, in addition to the course Fees. Students are entered for external examinations at the discretion of Quest, subject to prior payment of examination fees.

7. Visas, Permissions, Consents

1. 7.1. The Student warrants that it has all necessary visas, permission and consents required for their participation in the Training Course in the UK. The rejection of a visa or other entry application by the British Authorities does not affect these Terms and Conditions and the Student and/or Fee Payer will remain liable for the Fees.

8. Refund Policy

1. 8.1. Fees are non-refundable (Subject to Clause 3) and no reduction in Fees will be made for absence.
2. 8.2. Once the Training Programme has commenced, the Fee Payer is liable for the Fees for the whole Training Programme.
3. 8.3. If a Fee Payer wishes to cancel a reserved place on a Training Programme, three months' clear notice in writing must be received by Quest prior to the start date of that Training Programme. If such notice is not given, all Fees will be due and payable. In all cases of cancellation, enrolment and deposit payments are non-refundable (subject to Clause 3).
4. 8.4. Quest reserves the right to cancel or postpone a Training Programme if the minimum number of Students have not enrolled. In the unlikely event of cancellation, all money paid, including the Administration fee, by the Fee Payer to Quest will be refunded.
5. 8.5. If the chosen Training Programme is fully booked and there is no space for another Student in the class, the enrolment Fee will be refunded.
6. 8.6. If any payment is made in error, please contact one of the team at Quest on 020 7233 5957 within 48 hours of the payment being made. Refunds are at the discretion of the Finance Director.
7. 8.7. Refunds will only be made to the Fee Payer using the original method of payment.
8. 8.8. These terms do not impact your rights under the Consumer Contracts Regulations 2013 where you have bought our services at a distance however these rights will not apply where services have been completed (see Clause 3).

9. Course Deferral

1. 9.1. Any application to defer the start date of a Training Programme must be made in writing at least 30 days before the published commencement date of the course.
2. 9.2. Students may only defer their place on a course by up to one academic year, subject to agreement by the Principal.

10. Public Holidays

1. 10.1. Quest is closed on Public Holidays and for selected half term dates as published on the website. There is no reduction in Fees for public holidays.

11. Force Majeure

1. 11.1. Quest is not liable in the event of being unable to supply services to which it is contractually bound resulting from causes outside the company's control, such as, but not limited to, acts of terrorism, natural disasters, labour disputes, government action, pandemics and the like. Refunds will not be made in such circumstances.

12. Communication with Students & Fee Payers

1. 12.1. Quest sends out important information to Students and Fee Payers exclusively by email. It is the Student and Fee Payer's sole responsibility to ensure that Quest has correct and up-to-date email addresses on record, and to open, read and act upon such email notifications.

13. Attendance

1. 13.1. 95% attendance is required from a Student in order to achieve Quest certification. Where a Student misses a class for whatever reason, Quest is not obliged to reschedule a replacement session and no refund of Fees will be given. For this reason, we advise against Students taking holidays during term time. We expect the Student or Fee Payer to notify us of any absences and may from time to time ask for evidence of such absence i.e. a medical certificate.

14. Medical Conditions and/or Special Education Needs

1. 14.1. Any medical conditions or Special Educational Needs (such as dyslexia or dyspraxia) that may affect a Student's course of study must be declared prior to enrolment.
2. 14.2. In the case of external examinations, extra time may be offered, but must be supported by a medical report.
3. 14.3. The Contract with Quest is voidable where material facts of this nature are known and not disclosed on application and Quest are unable to fulfil the service which has been contracted for.

15. GCSE Grades

1. 15.1. In order to improve employability prospects, Quest strongly advises Students who have not achieved GCSE Maths and/or English at Level 4 or above to retake these examinations prior to completing their Training Programme. Quest does not offer GCSE retakes, but can advise on suitable colleges which do.

16. Course Specification Subject to Change

1. 16.1. Quest reserves the right to change or amend at any time course specifications, trainers, materials, published programmes, speakers, dates and locations from previously published materials as well as the right to cancel.
2. 16.2. No guarantee, expressed or implied is given regarding the timing or content of Training Programmes.
3. 16.3. Quest will endeavour to inform Students about amendments, postponements and cancellations with as much notice as possible.
4. 16.4. The Student and Fee payer are solely responsible for determining whether the Course is sufficient and suitable for the needs of the Student.
5. 16.5. Quest does not provide any guarantee in respect of the standard of a Student's abilities on completion of the course.

17. Course Materials

1. 17.1. All Training Programme material remains the property of Quest and should not be removed from Quest.

18. Student Conduct

1. 18.1. Students are expected to conduct themselves at all times in a manner which demonstrates respect for Quest and its staff, fellow Students and property (whether tangible or intangible) and in adherence with the Student Contract, which all Students must read and sign prior to commencement of training.
2. 18.2. The Principal reserves the right to suspend or dismiss from Quest any Student at any time whose conduct or attendance is in her absolute discretion unacceptable. 95% attendance is required from a Student in order to achieve Quest certification. Where a Student misses a class for whatever reason, Quest is not obliged to reschedule a replacement session and no refund of Fees will be given.
3. 18.3. No Fees will be refunded for any Student dismissed under this section.

19. Bullying & Abusive Behaviour

1. 19.1. Bullying of any kind is unacceptable and will not be tolerated. We are committed to providing a supportive, friendly and safe environment for all Students and staff so they can learn and work in a relaxed and secure environment without fear of being bullied. If bullying does occur, all Students and staff should be confident to tell someone about it and know that all incidents will be dealt with promptly and effectively.

20. Personal Property

1. 20.1. Quest accepts no liability for Students' personal property that is lost, stolen or damaged during the Training Programme.

21. Damage

1. 21.1. The Fee Payer will be held liable for the cost of repairing any damage caused to Quest property by the Student.

22. Dress Code

1. 22.1. Smart casual wear is required, but on some occasions business attire will be necessary. The full Dress Code Policy will be provided prior to commencement of the Training Programme.

23. Limitation of Liability

1. 23.1. The liability of Quest for any breach of contract, or that arises in any other way out of the subject matter of these terms will not extend to:

1. Any indirect losses or damage, or to any loss of profits, loss of anticipated savings, loss or corruption of data, loss of contracts or opportunity, whether direct or indirect, even if Quest has been advised of the possibility of those losses or if they were in Quest's contemplation;
2. Or any costs or expenses incurred by any person or organisation in connection with travel, accommodation, reservations or other arrangements.

24. Complaints

1. 24.1. Problems and complaints with any aspect of Quest should be brought to the attention of staff immediately so that appropriate help can be given. If the complaint is not resolved or satisfactorily dealt with locally, then a formal complaint should be directed to the Principal in writing.

25. General

1. 25.1. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
2. 25.2. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
3. 25.3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

26. Data Protection

1. 26.1. For the purpose of the Data Protection Legislation, the data controller is Quest Professional, 77 Gloucester Road, London, SW7 4SS. Quest shall process personal data only in accordance with its Privacy Notice and Policy. The full Quest Privacy Notice and Policy is available on the website: www.questprofessional.co.uk
2. 26.2. In accepting these Terms & Conditions you agree to have read, understood and accepted the Quest Privacy Notice and Policy.