Business Etiquette 101

The way to build positive relationships in the business world is through good etiquette - acting professionally and exercising proper manners when engaging with others. Here are some key areas to think about.

Personal presentation

Dress for the position you seek rather than the one you currently hold - it's the surest path to making it a reality.

Timekeeping

Arriving on time, or even early, shows your commitment and dedication. Turning up late shows a lack of interest and respect for your colleagues.

Respect everyone

Show respect for everyone in the company regardless of their position, not only your boss.

Mobile phones

When you go into a meeting, put your phone on silent or turn it off. Avoid loud, personal conversations at work.

Be friendly

When you meet new business associates, smile, make eye contact and maintain a pleasant tone of voice.

Avoid office gossip

When people in the office gossip, the conversation rarely stops at your level - it will probably spread further within the company.

Firm handshake

Show your confidence and friendliness with a firm - but not crushing - handshake, a sign of mutual respect on both sides.

Be generous

Offer your help and knowledge when someone else needs it. This will earn you respect and help build strong relationships with colleagues.